How should my food arriveUpdated 2 years ago

All of our meals, from purees to Toddler ready meals, are delivered frozen with dry ice.

Dry ice evaporates over time, so there's no need to worry if the 'ice packs' seem empty. This is totally normal! As long as your meals are cold to the touch - as if they've been in the refrigerator - they can safely be put in your freezer.